COMPONENT LIMITED WARRANTY

 

Alpha Innotech is committed to providing quality products and service to our valued customers.

 

Alpha Innotech warrants its imaging and scanning system components, including cabinets, cameras, illuminators and printers (individually and collectively “Components”) to be free from defects of material and workmanship for a period of one year from the date of purchase.  This warranty does not include burned-out illuminator lamps or damage to the Components resulting from acts of God, misuse, neglect, improper installation or operation, unauthorized repair, or alterations. This warranty also does not include computers, monitors or keyboards, which are separately warranted by their manufacturer, or software, which is subject to separate warranty provisions contained in the software license appearing in the software installer.

 

The buyer must notify Alpha Innotech of any defect, malfunction or nonconformity promptly upon discovery.  Within 30 days after receiving such notice from the buyer, Alpha Innotech will either repair or replace the Components or parts at Alpha Innotech’s option.  All expenses related to repairing or replacing defective Components or parts under this warranty will be assumed by Alpha Innotech except for your cost of transporting the Components to our service center.  A return authorization number must be obtained from Alpha Innotech prior to returning any item for warranty repair or replacement.

 

The purchaser’s sole remedy shall be repair or replacement as expressly provided above.  Alpha Innotech shall have no responsibility or liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use, or the inability to use the Components for any purpose whatsoever.

 

This limited warranty is in lieu of all other warranties, expressed or implied.

 


FOR CUSTOMER SERVICE PLEASE CALL US TOLL FREE


1-800-795-5556  2401 Merced Street San Leandro, CA 94577
Phone: [510] 483-9620  Fax: [510] 483-3227